Recent update: 2008-3-21
I have read it is possible to install a CCF solution on Vista, but is it possible to develop for CCF on Vista? In the Developer's Guide, the setup instructions say: "Change the password for the ASPNET user of the machine.Add ASPUSER into the IIS_WPG group by following the steps ...
2974 byte By
BJ at 2008-3-6
Hi all, I am not able to setup a standalone server (not a domain member, no DC) for CCF development. After - installing web services and admin console - creating database and database structure - setting ccfiis and ccfsql in the hosts file I receive the following error when trying to access ...
Is it possible to start a new session for a customer, when a customer mails a complaint to the center or initiates a CHAT with an online agent. The agent desktop of the agent being contacted should automatically start a new session for such customer. Assuming that the e-mail received or the ...
Hi there, Need Help regarding an issue I am currently facing.... I have a web application hosted in the Agent Desktop and in one of the events of this application I want to be able to switch the tabs of Agent Desktop. Adapters give the current context, but are there any APIs in CCF Framework ...
Scenario: Customer A calls the CSR/Call center for specific propose, and in half way the call get dropped off. Client needs a feature where in you can save that information captured in the call. So next time when the same customer calls back you can identify him. So next time when the CCF ...
542 byte By
MattDD at 2008-2-28
1) The OOB ccf reports, what report does Agent Idle Time Summary Report generate. 2) I am using Microsoft.Ccf.Samples.Csr.AgentDesktop --> Desktop.cs from sample applications For the agent 'Agent Login Summary Report'. This logoff activityid is updated in the database when agentdesktop ...
hi. I have a little problem. When I create wokrflow with Admin Console, occure error message "Unable to retrieve the requested information". How can I fix it? Please I need some help.
Hi There, Can you please provide samples on BeforNavigate() & DoAction() Events? Should this work? public override bool BeforeNavigate(ref string app, ref string action, ref string data, ref int flags, ref string headers, ref string url, ref object postData) { ...
I am probably in the wrong place for this, if so, please tell me where to go. =/ Now, as for my question, my system information is as follows: OS Name Microsoft Windows XP Home Edition Version 5.1.2600 Service Pack 2 Build 2600 OS Manufacturer Microsoft Corporation System Manufacturer ...
I am using Windows Vista, and somehow my taskbar buttons displaying open progams, such as Microsoft word and Internet sites and their groupings, have disappeared from the taskbar. How can this be modified?
2974 byte By
BJ at 2008-2-23
Hi all, I am not able to setup a standalone server (not a domain member, no DC) for CCF development. After - installing web services and admin console - creating database and database structure - setting ccfiis and ccfsql in the hosts file I receive the following error when trying to access ...
Hi. I have a Win32 application hosted in CCF agent, but the application's button is also displayed in the Windows taskbar. Any ideas of how to remove this? Thanks in advance.
516 byte By
Manin at 2008-2-22
Hi, i have change the IP Address of the server which installed the CCF Server and now the admin consolle return the connection error. The error is "Unable to connect to CCF Server. The server doesn't exist or access is denied" The name of server are CCFServerExt and is correct ...
Is it possible to start a new session for a customer, when a customer mails a complaint to the center or initiates a CHAT with an online agent. The agent desktop of the agent being contacted should automatically start a new session for such customer. Assuming that the e-mail received or the ...
Scenario: Customer A calls the CSR/Call center for specific propose, and in half way the call get dropped off. Client needs a feature where in you can save that information captured in the call. So next time when the same customer calls back you can identify him. So next time when the CCF ...
Hi There, Can you please provide samples on BeforNavigate() & DoAction() Events? Should this work? public override bool BeforeNavigate(ref string app, ref string action, ref string data, ref int flags, ref string headers, ref string url, ref object postData) { ...
Hi there, Need Help regarding an issue I am currently facing.... I have a web application hosted in the Agent Desktop and in one of the events of this application I want to be able to switch the tabs of Agent Desktop. Adapters give the current context, but are there any APIs in CCF Framework ...
350 byte By
MattDD at 2008-2-17
I have a web application hosted in CCF.When ever the hosted application open a new window the browser window is send to login page.I guess when ever the browser is opened in new window, a new process is started. and in the new window finds that user is not authenticated.Is there a work around ...
Hello everyone, thanks for your support, i used softphone emulator in CCF perfectly,but how can i use Avaya soft phone? i changed the CtiType in admin console to 4 but nothing is work. please can you help? thanks
884 byte By
MattDD at 2008-2-15
Hi,I have been working on CCF. Main task been automation on web based application with in CCF.Most of the automation are action based.Step 1: Fire action, store action in global variableStep 2: initiate action, and on documentcomplete based on global variable complete action Step 3: reset the ...
How can I make basic web authorization for external web site? You can see an example of this authorization here: http://www.ljplus.ru/img3/g/a/gaploid/WebAuthentication.JPG Best regards, Victor ...
hello every one. kindly how can i integrate or connect with avaya?
Since Bank of America is a CCF site and they have announced support for mobile access I wonder if there is any link between the ...
when i followed steps in lab D "Lab D: Use of SSO" Exercise1 and Exercise2 with application named "SSODemoLoginWebApp" every thing run ok, but when tryed to do the same with my application i found that username text box and password textbox not filled with username and password data, and ...
I am verifying installation as described in Deployment Guide sec. 11.4. When trying to invoke http://CCFIIS/Microsoft.Ccf.Csr.WebServices.ContactCenter/AddressBook.asmx?op=GetAddresses web service in Firefox I got this error:System.DirectoryServices.DirectoryServicesCOMException: A referral was ...
security error when trying to host asp.net applicationA potentially dangerous Request.QueryString value was detected from the client (_ccfData="<root><ApplicationDa..."). Description: Request Validation has detected a potentially dangerous client input value, and processing ...
How can I make basic web authorization for external web site? You can see an example of this authorization here: http://www.ljplus.ru/img3/g/a/gaploid/WebAuthentication.JPG Best regards, ...
I was just wondering if they have taken down the CCF Download form MSDN Subscriber downloads.
How can I make basic web authorization for external web site? You can see an example of this authorization here: http://www.ljplus.ru/img3/g/a/gaploid/WebAuthentication.JPG Best regards, ...
Hi,Firstly, I am totally new to MS CCF. I went on a 2 day training course just before Christmas last year - so its all new to me. My application started its life as a .NET user control, which I changed as shown in the MS CCF course notes and Developer Documentation to be a HostedControl. The ...
Hi,i'm not able to connect to Admin Console (both server and client). When I do the following step:Machine: CCF client machine.LoginUser: Member of CCFAdmins group.1. Click Start -> Run.Type in mmc.2. Click File -> Add/Remove Snap-in.3. Click Add and select CCF AdminConsole and click ...
What is CCF? Microsoft Customer Care Framework (CCF) is an enabling technology designed to increase contact center efficiency, improve agent productivity, reduce operating costs, reduce agent turnover (churn), and improve the quality of customer service. CCF provides an integrated agent desktop ...
607 byte By
?S??μ at 2008-2-8
Hi all...i wanna ask about creating an adapter for any external app. to make any actionmy first adapter i was created don't work well it just run the constructor ...Please if anybody have a sample code for adapter (for ex. to set "HI" to textbox) send it to me...Thanks for ...
The CCF white paper states that CCF 2005 is compatible with Windows XP SP2 or later and IE6.0 or higher. I am specitical that CCF 2005 will work with Vista and I'm not sure of the implications of using IE7. Has anyone had experience with CCF 2005 and Vista or IE7.
Hi, I am Using Transactional Replication with Updatable Subscriptions. Is there any limitations in the number of subscribers (Servers) used for this type of replication? I have a scenario of configuring this replication in 60 Subscribers(Servers). And the replication should be in the Continuous ...
Hi, I would like to know, ?what event is raised in the Agent Desktop when a Hosted Application change the context? thanks
Hi, I would like to know how to create an action in a hosted web application, that sent a post request. And how i can intercept the request in WebApplicatioAdapter to include post parameters. thanks,
There are no rows in the tables of CCFReports DB. Why is this so?
Hi,I need help regarding an issue i m facing in CCF.I am trying to integrate MS CRM 3.0 with CCF, i search customers (Accounts in MSCRM)by id (eg. 1) and i get the result. Now when i select the record, i want the Guid value to be appended to the edit.aspx url of MSCRM aacounts.I have created a ...
public WorkflowWs(){ base.Url = " http://ccfiis/Microsoft.Ccf.Csr.WebServices.ContactCenterAif/Workflow.asmx";} what does it mean , that my machine must be named ccfiis.why is this hard coded ...
Can we have multi language support in CCF. I identified that there is strings.resx resource file which it is referring to and loads all the labels text when the CCF starts but I am not able to understand how to configure my own resx file so that when ever i change the selection for language, it ...
Hi, Can someone please tell me where to download the CCF? Thanks
How can i connect to Avaya PBS?
<ol> <li>Can we install all CCF compnents on one machine including the domain controller?</li> <li>Do we have any compaitibilty problems if we apply the above scenarion using Windows Server 2003 R2 Standard Edition?</li></ol>
HI, agent desktop opening without any errors. But now, when I click on the look up table , workflow s are not coming in the agentdesktop.Do you ever face this type of situation.when i gone through the log file. it showing a error in session id in coding part. i dont think ,its good in changing ...
Im getting this message when trying to followup the step of running the ccf admin console from the mmc, refrence to page: 43 in the deployement guide of ccf 2005 .net 2.0:admin console unable to connect to CCF Server the server does not exist or access is deniedthe guide states as follows: CCF ...
I get this error in the Agent desktop Application. Phone Settings are configured through Admin Console, Softphone is installed and also all the required steps in Deployment doc. are properly executed.The error originates from PhoneMenu.cs, in InitCTI() function inwhich ...
Finished the installation, when I try starting Agentdesktop I get the following error:Error: Unable to login - make sure your domain\\user name is correctly configured in the system.Application will exit now.System.Web.Services.Protocols.SoapException: Server was unable to process request. > ...
Finished the installation, when I try starting Agentdesktop I get the following error:Error: Unable to login - make sure your domain\\user name is correctly configured in the system.Application will exit now.System.Web.Services.Protocols.SoapException: Server was unable to process request. > ...
<ol> <li>Can we install all CCF compnents on one machine including the domain controller?</li> <li>Do we have any compaitibilty problems if we apply the above scenarion using Windows Server 2003 R2 Standard Edition?</li></ol>