Embedded C++ and the Samsung i600 Smartphone

I been trying for several weeks to get my phone to comunicate with the Embedded C++ 4.0 tools. I am getting the following error in the Platform Manager test view:

Unable to load device side components. Please check server configurations.

I have sent my smartphone to Verizon to be unlocked, which they say they have done and I still get the message. I am using Activesync 3.8.

Any help on this would greatly appreciated.

Thanks.
Rob.

[452 byte] By [MobileRob] at [2008-1-28]