Our CS2007 website stops serving all banners after 11pm and restarts it's normal behaviour after midnight.
There are no time restrictions on the properties for the banners, only date restrictions. Is this a known issue/bug?
Thanks guys.
-- Jorge Medeira
Hello,
On the Ad Properties for each banner I have the "All day" checkbox checked.
But on the Preview Details I can see:
Daily Start Hour - 0
Daily End Hour - 23
Where can I change this?
When you create it with "All Day" checked, both Start Hour and End Hour should be set to zero. The fact that it ends at 23 means exactly that: you won't see anything after 23:00:00 (11:00 PM).
Try these steps (I just tried it on my dev commerce box)
1. Disapprove the ad so you can edit it
2. Uncheck 'All Day' ; the values should default to 9am-5pm
3. Save and close
4. Ensure that in the Preview Details, it says 9 to 5. This is to check that those values are being set where I think they are.
5. Edit the ad again, this time, check All Day
6. Save & Close
7. The Daily Start & End hours should both now be set to zero, meaning your ad will run all day.
HTH,
Dan
Hello Dan,
I followed the steps you provided and the Daily End Hour always resets to 23.
Any other ideas?
Thanks.
Hi,
According to the devs, as long as the start time equals the end time, the ad will be treated as an all day event. You can set the start time and end time by using the Marketing Manager, Create New Advertisement page. Set the start time and end time to the same time, select the All Day check box, and the ad will run all day.
Hope this helps.
Hello Laurie,
Unfortunately in the Marketing Manager interface the Start Time and End Time are combo boxes, the first with times ending in "00", the latter with times ending in "59", so it will never be the same time.
Any other suggestion?
