Agent Desktop Error, CCF 2005 .NET 2.0

Finished the installation, when I try starting Agentdesktop I get the following error:

Error: Unable to login - make sure your domain\\user name is correctly configured in the system.

Application will exit now.


System.Web.Services.Protocols.SoapException: Server was unable to process request. > System.Data.SqlClient.SqlException: AgentLogin: User does not exist in the database.
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
at Microsoft.Ccf.Csr.WebServices.Providers.ContactCenter.SqlAgentStatsProvider.AgentLogin2(String SIP, String Phone)
at Microsoft.Ccf.Csr.WebServices.AgentState.AgentLogin2(String SIP, String Phone)
End of inner exception stack trace Stack: at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

at Microsoft.Ccf.Samples.Csr.AgentDesktop.AgentStats.AgentState.AgentLogin2(String SIP, String Phone)

at Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.login()

[2248 byte] By [BanderALSHARFI] at [2008-2-2]
# 1

What did you try already to solve the problem?

Have you looked into the database and added a user for example?

ZippyV at 2007-9-4 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 2
The user I'm using is already added to the contact center database, I also configured the user as an agent user with the Agents role and mapped the CCFAgents group to all hosted/ non-hosted applications.

I also played with the AzMan store with the authorization manager and made sure that the user is available and have access to all applicatiobs, but didn't work either!

Guys my presentation is tomorrow!!!

BanderALSHARFI at 2007-9-4 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 3

CCF uses the logged in user to determin who is at the console..
who are logged into the computer as?

- Matt B.

MattB-MSFT at 2007-9-4 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...