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CCF Servers Verification Steps - GetAddresses problem

I am verifying installation as described in Deployment Guide sec. 11.4. When trying to invokehttp://CCFIIS/Microsoft.Ccf.Csr.WebServices.ContactCenter/AddressBook.asmx?op=GetAddresses web service in Firefox I got this error:
System.DirectoryServices.DirectoryServicesCOMException: A referral was returned from the server.

at Microsoft.Ccf.Csr.WebServices.Providers.ContactCenter.LDAPAddressBookProvider.GetAddresses(String prefix, Int32 howMany)
at Microsoft.Ccf.Csr.WebServices.AddressBook.GetAddresses(String prefix, Int32 howMany)When I try invoke the service in IE it ends with:

The page cannot be displayed,....,HTTP 500 - Internal server error


Documentation says that it should return some XML structure. Running next urlhttp://ccfiis/Microsoft.Ccf.Csr.WebServices.ContactCenterAIF/Application.asmx?op=GetApplications finishes with no problem.

Thanks, Sajtron

[1644 byte] By [Sajtron] at [2008-2-14]
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# 1
It appears the user that the web site is running under does not have enough permissions to navigate through AD. Make sure your website is not set to anonymous authentication and the identify of the application pool is propertly set (see sections 6.11 and sections 6.12 of the 2.0 deployment guide for more info)
RobertMacLean at 2007-9-5 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 2
I run through these sections again and everything is set right.
Sajtron at 2007-9-5 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 3

Check the web.config is correctly configured for the LDAP search. There is two places that you need to do this, which you can find using search for AddressBook.LDAPPath

RobertMacLean at 2007-9-5 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 4
I check the file under contactcenter directory but there was not section named AddressBook.LDAPPath so I put it under <appSettings> node in this format:
<add key="AddressBook.LDAPPath" value="LDAP://CCF1w2k3:389/CN=Users,DC=CCF"/>
Is this format right?

Sajtron at 2007-9-5 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 5

I don't see any problem with your path. For my lab I don't include the DC (only have one so no need to force it anywhere) or any CN's (I once had an issue with the CN's so now it's just DC):

Example: LDAP://DC=qa,DC=contoso,DC=local

RobertMacLean at 2007-9-5 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 6
oh, and I use the same value in both places
RobertMacLean at 2007-9-5 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 7
OK, I reinstalled all servers just for sure, but I ran into the same problem. Could you please send me in which places I should put the LDAP path and the exact format of this string? Another question is about configuring report server. There is no info about it in documentation, just this sentence : "Make

sure that the SQL Reporting Services are installed and configured."
I also look in IIS log and there are http errors 401 and then 500 so I assume that there is some problem with authentication.

Sajtron at 2007-9-5 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
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