newbie question re site designer application
I recently signed on to office live and registered a domain name and tried to create a website using the site design tools and have been stuck trying to access the menu items through the "page manager". When I click on "edit", a pop-up window opens a new page which is apparently the layout designer; however, none of the menu items work for me - I can's select any options. I don't know what's going on; it appears as if something is blocking the execution of some scripts or activex controls. I've uninstalled and reinstalled ie7 three times and reset the browser to MS defaults.
There is an icon at the bottom with a yellow triangle and an exclamation point and the word "Error". Clicking on the error shows a pop-up window with the following details:
Line 2
Char 33882
Error: "null" is null or not an object
Code: 0
URL:http://<my website's url>
I can access the page from another desktop, but that doesn't help solve the problem. I'm running winxp sp2 if that helps.
thanks in advance for any assistance or information.
michael
[1213 byte] By [
mzhu] at [2008-2-19]
Hi Michael,
Thank you for signing up on Office Live!. I am an SDET at Microsoft and am looking after Site Designer features and I would be glad to help you out. Could you please tell me what kind of subscription you have - Basic, Premium or Essentials? Also could you please tell me if the items on the ribbon bar are grayed out?
Try clicking inside one of the zones and let me know if you can see the cursor flash? Are you able to type in text in the Site designer?
It would great if you could tell me the security settings of your browser. For this, goto Tools -> Options. Click on the Security tab and let me know the security setting for Internet zone.
Thanks.
Best Regards,
Aish
I understand that you are having difficulties designing or editing your website
Based on the information that I gathered, I may not be able to provide you an exact resolution to you issue right now.There might be multiple factors causing this error and we need to determine them first so that I can give you with accurate information to fix your problem.
However, below are some important steps that you can consider trying so that we would be able to isolate the problem. I assume that you are using Internet Explorer as a web browser.
Lower Privacy Settings 1. Open an internet Explorer browser
2. Go to ‘Tools’ and click on ‘Internet Options’
3. Select the ‘Privacy’ tab and move the slider to medium or low and click ‘Apply’
4. Go back to ‘Internet Options’
5. Click the ‘General’ tab
6. Under ‘Browsing History’, click ‘Delete’, and then click ‘Delete Cookies’
7. Click ‘Yes’
8. Click ‘Close’, and then click ‘OK’
Enable your ActiveX controls1. On the Tools menu, click Internet Options.
2. Select the Security tab
3. Make sure that the Internet content zone is selected and click Custom Level.
4. Set Run ActiveX controls and plug-ins to Enable.
5. Set Script ActiveX controls marked safe for scripting to Enable.
6. Click OK.
7. Close all the instance of Internet Explorer and re-open it.
Install the latest version of Java Runtime Environment1. Download and install the latest version of the Java Runtime Environment. To do this, visit the following Web site: http://www.java.com/en.
2. Quit Internet Explorer, click "Start," and then click "Control Panel."
3. Click "Network and Internet Connections," and then click "Internet Options."
4. Click the "Advanced" tab.
5. Under "Browsing," clear the check box that is next to "Enable third-party browser extensions (requires restart)."
6. Restart Internet Explorer. If the problem is not resolved, go to step 7.
7. Click "Tools," and then click "Internet Options."
8. Click the "Advanced" tab.
9. Under "Browsing," select the "Disable Script Debugging" check box, and then click "OK."
10. Restart the computer.
I’m also sending you a link, wherein it will guide you on how to design/edit your website.
http://office.microsoft.com/client/helphome.aspx?ns=OFLV15&lcid=1033
If you still have any questions, please don’t hesitate to contact http://support.live.com
