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Cannot install/re-install MS DeskTop Search (nor toolbar): "cannot remove older version

I get a message that says #msntb_toolbar_full_name# is unable to load its config file. if you have recently upgraded to a newer version of the # msntb_toolbar_full_name# and have not restarted your computer since the upgrade, please try restarting your computer , if the problem persits, please reinstall the # msntb_toolbar_full _name# I tryed it all and still it doesn't work. Please help Me. Sincerly Marilyn

[413 byte] By [lovealotnana] at [2008-3-1]

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# 1

i've got the same messages and have also tried everything in this forum.any ideas people ,,,,please..............

babysox76 at 2007-9-8 >

top of Msdn Tech,Windows Search Technologies,Windows Desktop Search Development...

# 2

Hi Marilyn/Babysox,

When you used the MSI Cleanup tool, did it complete successfully (with no errors)? When you go to Add/Remove Programs in the Windows Control Panel, do you see either MSN Toolbar or Windows Desktop Search?

Also do you know what version you were using previously, before the upgrade?

Thanks,

Jeff

Jeff_R at 2007-9-8 >

# 3

Hi Marilyn & Babysox,

Just checking to see if you've seen Jeff's reply from yesterday - and his fix for J.M. Dussault's message on the same topic? If so, please let me know if this worked for you as well and I'll go ahead and mark this as "Answered". :)

Thanks in advance.

Bill Connors

Program Manager, Windows Desktop Search - Communities

BillConnors at 2007-9-8 >

# 4

I have the same problem. Help

BBBruce at 2007-9-8 >

# 5

I have tried the MSI Cleanup tool in an attempt to get rid of this message. When I look in add/remove programs, neither the MSN Toolbar nor Windows Desktop Search are showing. I have also run a virus scan, a scan from spybot as well as the Installer Cleanup program. I have gone in to search for any files that contain the word "toolbar" and deleted every one that looked like it was associated with this program. I have become a woman obsessed with attempting to get this thing off my computer....if anyone can help free me of this obsession, please help!!

riverlady at 2007-9-8 >

# 6

Bill Connors MS wrote:

Hi Marilyn & Babysox,

Just checking to see if you've seen Jeff's reply from yesterday - and his fix for J.M. Dussault's message on the same topic? If so, please let me know if this worked for you as well and I'll go ahead and mark this as "Answered". :)

Thanks in advance.

Bill Connors

Program Manager, Windows Desktop Search - Communities

Batman - - ,

where is this help that Jeff so deadly provided. am in the same position as the communities young lady above (writing a letter and speaking of help) . need to get rid of this WDS thing and contract with the google investigation site to install their stuff on my computer. have the idea that google is greater to be the master inspector on my comper. Now, that is above your reply not mine. ok?

post via patman resolution on termination of WDS.

robin

updates at 2007-9-8 >

# 7

Oh my gosh! It is driving me nuts. I have done 4 system restores going back in time. I sure wish I never, never would have downloaded the toolbar. I have deleted the toolbar in the add/remove programs without success. I sure hope someone figures it out.

Tweed at 2007-9-8 >

# 8

Batman - - ,

post via patman resolution on termination of WDS.

robin

updates at 2007-9-8 >

# 9

Hi Tweed,

What version of the Toolbar and WDS are you running? It makes a difference as to how to best remove them.

Let me keep digging about how to uninstall Toolbar, but for WDS try looking in the Additional Information section of this doc...

http://www.microsoft.com/technet/prodtechnol/windows/search/dtsguide.mspx

hope this helps!
Jeff

Jeff_R at 2007-9-8 >

# 10

For the Toolbar, I did see a lot of posts on this with a few different suggested fixes at:

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=%23msntb_toolbar_full_name%23&dg=&cat=en_US_d02fc761-3f6b-402c-82f6-ba1a8875c1a7&lang=en&cr=&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us

Some involved editing the registry others did not. I'd start with the one's that dont.

I hope this helps!

Jeff

Jeff_R at 2007-9-8 >

# 11

jefferson tweed - ,

sens link to real explanation on removal. not trial. have no time for trail. why is it not as easy to remove as install. windows system administrator writing the code should know thing. right?

gloof.....

updates at 2007-9-8 >

# 12

Dear Lovealotnana, I get this same message so pls help if you have got a solu tion to it.

KooOfori at 2007-9-8 >

# 13

Same problem here, any solutions?

cruzer at 2007-9-8 >

# 14

jefferson = and others,

send the link that has the explanation on how to remove this WDS thing. do not send the trail or test scenarios. we have no time for trails or testing. why is it not as easy to remove as it is to install? the WDS developers writing the WDS code should know this. right?

gloof.....

updates at 2007-9-8 >

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Cannot install/re-install MS DeskTop Search (nor toolbar): "cannot remove older version