robot is offline for some users

nobody from Microsoft ?

The problem is quite important....

jcmag at 2007-8-30 >

There are any number of things that could be going on here and there are platform specific tweaks as well, but I'll take a stab at the most likely issue across platforms. Please note there are also the occasional network issues that even knock some of the Microsoft bots offline for brief periods. We're working on those issues, but here's my top thoughts for fixing your bots presence problems:

1. Did you provision your bot? If not, it will behave in unpredictable ways. Talk to botprovision@hotmail.com and provide it ALL the info it requests.
2. Turn the bot off for a while after it's been provisioned and then bring it back online (about 30 minutes)

If the problems persist, please confirm with bizdesk@microsoft.com that your bot has been provisioned (provide bot Messenger sign-in name, unique ID for that bot name, and when you requested to have the bot provisioned).

Cheers,

Todd Biggs - Windows Live

ToddBiggs-WindowsLive at 2007-8-30 >