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Team Foundation Server and Incident Management

Hi,

For our managed services department we have just started we are thinking about buying an incident management system.

Since we do not only proviced operational support but also support for our products I was wondering if it would be a good idea to use TFS and Team System as our incident management system.

We currently not using TFS and Team System.

Does anybody have any experience with this and would it be the "rigth" tool for the job?

Thanks,

Jay

[507 byte] By [Jay] at [2007-12-22]
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# 1
Definitely not. The closest you'll get to incident management in Team Foundation Server at the moment is work item tracking, and that is mostly developer-/architect-/tester-centric. I think Microsoft either has plans for or is currently developing a product like you describe that will use Team Foundation Server.
Nate at 2007-8-30 > top of Msdn Tech,Visual Studio Team System,Team Foundation Server - General...
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