Crystal Reports .NET & ASp.NET printing incorrect font - PROBLEM SOLVED

Hi

Have a problem at a client site with our ASP.NET web application and Crystal Reports .NET. Printing reports on our development printers works fine - report is exactly the same as is expected (printing on a HP and a Minolta).

However, printing on a Kyocera and a HP at client site produces reports where the font (Arial) has been subsituted to something else that makes the report unintelligable. We are printing direct from the Crystal .NET viewer to a printer local to the web server. The report displays correctly in the web browser at the client site, it is simply printed with the wrong font. Exporting to PDF, .DOC is fine and uses the correct font, and when printed to the same printers is okay.

We checked both printers had the correct print drivers and did a test print, and they seem fine.

Help :<

Rob

[827 byte] By [Rob-Nick] at [2007-12-16]
# 1
Hello Rob,

I've searched for a kbase and ran this by some of our support people with no luck. The best guess that I could get is that this could be a permissions issue.

I would suggest contacting support so that they can drill into this with you.

http://support.businessobjects.com/fix/contact.asp

Keith - Business Objects

KeithThomson at 2007-9-9 > top of Msdn Tech,Visual Studio,Crystal Reports for Visual Studio...
# 2
Keith

Thanks for the feedback. We are pretty certain that it is a print driver related issue. I'll post the solution once we find it.

Cheers, Rob

Rob-Nick at 2007-9-9 > top of Msdn Tech,Visual Studio,Crystal Reports for Visual Studio...
# 3
Problem was caused by Win2000 print drivers being used on a server running W3K Server. Once the client upgraded to the correct W3K print drivers, Crystal printed the report using the correct font just fine.

Weird eh?!

Cheers, Rob

Rob-Nick at 2007-9-9 > top of Msdn Tech,Visual Studio,Crystal Reports for Visual Studio...

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