Problems with RTF file in IE
Hi,
I've a problem (the context is a web application) with an RTF file which is dynamically generated on the server and then shown on the client side with IE 6. IE automatically opens word (MS Office 2000 on the client) but then complains about the file being locked by another user
Further investigations showed that the file is locked by the WinWord.exe process itself on that P.C.
Unfortunately this behavior does not happen always but just sometimes...
and in some client PCs, not everyone
The client with the problem has IE version 6.0.2800.1106 SP1
Any idea?
Thanks in advance!
Regards, Andrea
Hi,
sorry, I forgot to write that the message refers to the file being used by "another user" and asks me if I want to be notified or open it in read-only mode.
I've just found http://support.microsoft.com/default.aspx?scid=kb;en-us;313472
It seems that (the use case is a user requesting a print as an RTF file):
- the user requests a print, the server produces the RTF file and sends it to the client; IE 'becomes' Word and shows the file correctly
- the user closes Word but it quits improperly, leaving an owner file in the temporary folder, or the process keeps running
- the user does something else then requests another print, and the errors happens.
The print requests refer to an URL, with the same base (http://host:port/app/something) but different parameters and the message refers to the file 'something'.
If I've correctly understood the KB article there's nothing to do, just to kill the process or delete the file... Is there another solution?
Thanks,
Andrea
