Custom Agent Desktop?
Hi,
We are building a proof of concept for a client of ours on CCF.and I was wondering, If I want to implement an application with similar functionality to the Sample Agent Desktop provided with CCF:
- Is implementing the UIConfiguration Interface and all it's methods sufficent?
- Is there any other documentation on the agent desktop? or atleast the Interfaces required and webservices in order to create another application with similar functionality?
Any help on this topic would really be appreciated.
Thanks alot
[575 byte] By [
YazanR.] at [2008-2-16]
Yes it can be done.
As an example, there are 2 implementations of the Agent Desktop in the CCF distribution.
The one loaded by default with the agent desktop project is what we refer to as the “tabbed”
The other interface is a Tool Bar version of the agent desktop that implements the same functionally, just with a different UI.
To access it,
Open the Agent Desktop project and then exclude the desktop.cs file.
Toggle show all files in the project viewer.
You should see a file called desktopToolbar.cs.
Include that file in your project and recompile.
The binding factor there is the UIConfiguration interface, in conjunction with the Microsoft.CCF.Adapter and HostedControlInterfaces Projects.
Documentation on this part of the system is fairly thin. My recommendation is that you look though the 2 CCF UI’s and notice the similarities between them.
The interfaces that are used to communicate to the CCF Server and the method of that communication was simplified and compartmentalize in the upcoming release of CCF 2005 .net 2.0 edition, to ease some of the challenges in doing a full customization / replacement of the UI.
Matt B - MS
