MS Customer Care Framework

Hi,

I have a MSDN CD released on May 2006 which has below mentioned softwares

Biztalk Server 2004
ISA Server 2004
Exchange Server 2003
ISA 2004 SP4
Customer Care Framework
Connected Services Framework 2.5
Host Integration Server 2004
Identity Integration Server 2003 with SP1
Office Live Communications Server 2005 SP1
Office Sharepoint Portal Server 2003
MOM 2005 with SP1
Speech Server 2004 R2
SMS 2003 with SP1
System Center Data Protection Manager 2006

Out othese i am trying to install Customer Care Framework and evaluate it. But in the CD i can find only installables for CCF app demos.
I am not able to find any installables for CCF in the CD. But i can see developer edition for Biztalk server, CMS etc.

Can anyone provide me how i can install CCF and evaluate?
Does that CD has any installable for CCF or does it has only demo stuffs?
Can anyone help me in installing the CCF stuffs from that CD?
Does all MSDN CDs has installables for all the softwares given in it?

Is there any place where i can find step by step instruction of installation of CCF

OR ATLEAST TELL ME WHERE I CAN GET ABOVE INFO?

thanks in advance,
Alilai Kannan

[1261 byte] By [alilai] at [2008-1-13]
# 1

Hi,

I don't actually have the physical CD from MSDN, but what we shipped with CCF is just a self extracting executable. You can download an ISO from MSDN, but it should be the same as what you have on your MSDN media.

When you extract this file, you will find that we shipped MSI's for each component, the sources for the sample applications and we shipped the user documentation.

In the UserDocuments subfolder for where you extracted the files, you should find a file called "CCF 2005 Developer's Guide.doc". This file has all the instructions and configurations you need to get the product up and running with the sample applications.

Hope this helps.

Chad Ray

ChadRay-MS at 2007-9-4 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 2

I have CCF 2005 Developer's Guide.doc and CCF 2005 Deployment Guide.doc

I can send them to u

give me ur mail my mail is DavidNHND@yahoo.com

do u find any forum for CCF ?

Best regards,

david

m.dawood at 2007-9-4 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 3
The documentation should be included in the file I referenced. Once you extract, there are documentation files in the \installdir\userdocuments folder.
ChadRay-MS at 2007-9-4 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 4
m.dawood wrote:

I have CCF 2005 Developer's Guide.doc and CCF 2005 Deployment Guide.doc

I can send them to u

give me ur mail my mail is DavidNHND@yahoo.com

do u find any forum for CCF ?

Best regards,

david

Hi Can you send me CCF 2005 Developer's Guide.doc and CCF 2005 Deployment Guide.doc

My mail ID is sailaja@cashette.com.

Please do the needful ASAP as I need it very urgently

Sailaja at 2007-9-4 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 5

Hi,

Can you send me CCFdeployment and installation guide to my mail id(sailu2612@yahoo.co.in).

Please do the needful ASAP.

Thanks in advance.

Regards,

Sailaja

Sailaja at 2007-9-4 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...
# 6
Hi Chad,

Can you please send me CCF 2005 Developer's Guide.doc and CCF 2005 Deployment Guide.doc

Please do the needful ASAP as I need it very urgently.

my mail id is sailaja@cashette.com/sailu2612@yahoo.co.in

Thanks in advance.

Sailaja.
Sailaja at 2007-9-4 > top of Msdn Tech,Customer Care Framework,Customer Care Framework...

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