Windows Error Reporting for ISVs - Microsoft ISV Community Center Forums
Recent update: 2008-3-21

WER wish list for developers 8-)

5856 byte By ClausBrod at 2008-3-7
Jason Hardester posted today about some of the decisions made at Microsoft around WER, and concluded with a call to action to collect requirements for WER from a developer point of view. I'm glad to oblige (And thanks, Jason, for your helpful post.)My main issue with the current ...

Why is it so ?

777 byte By DHON at 2008-3-6
Hi, I uploaded a product map file recently, and one of the exe was having version 7.31.0.0 But, when I go to the Product Rollup page, I can see an event for that exe having version 7.20.0.0 . As I understand, mapping process considers the version of that file also. Can anybody explain why ...

meaning of bucket type RADAR_PRE_LEAK_32?

297 byte By nburger at 2008-3-5
While reviewing msinfo32 logs from some of our customers, I see evidence of WER postings with a bucket type of <strong>RADAR_PRE_LEAK_32</strong>. I can't find info about this type in any of our documentation. Could someone point me to a definition? Thanks, Norbert

Are these valid bucket ids ?

403 byte By DHON at 2008-3-3
Hi Jason, Saar, The reports at my end is having following bucket id : 456012092,455976259, 455999458, 49984945. But these reports are not available in Winqual - atleast I can't see when I log in to Winqual. One of them is as old as 6 days. Others are one day. Could you please, confirm ...

WER wish list for developers 8-)

5856 byte By ClausBrod at 2008-3-1
Jason Hardester posted today about some of the decisions made at Microsoft around WER, and concluded with a call to action to collect requirements for WER from a developer point of view. I'm glad to oblige (And thanks, Jason, for your helpful post.)My main issue with the current ...

.mdmp files not being created

668 byte By DavidChing at 2008-2-28
Hello, Under what conditions is the .mdmp file created or not? I have written an app that (deliberately) dereferences a NULL pointer, but the generated error report does not have the "Files that help describe the problem" section when listing the report from the Control Panel ...

How to collect users dumps automatically?

188 byte By guemairm at 2008-2-27
Hi All, My question is, if we can recover the users dumps on the winqual server programmatically, to inject them automatically in a bug tracking system for example. Best Regards.

Are these valid bucket ids ?

396 byte By DHON at 2008-2-26
Hi Jason, Saar,The reports at my end is having following bucket id : 456012092,455976259, 455999458, 49984945. But these reports are not available in Winqual - atleast I can't see when I log in to Winqual. One of them is as old as 6 days. Others are one day.Could you please, confirm whether ...

.mdmp files not being created

663 byte By DavidChing at 2008-2-25
Hello, Under what conditions is the .mdmp file created or not? I have written an app that (deliberately) dereferences a NULL pointer, but the generated error report does not have the "Files that help describe the problem" section when listing the report from the Control Panel ...

Service application crashing without WER dialog

1678 byte By HosseinMirarab at 2008-2-24
I created a C# windows service and to crash my service application I run from elevated console following command: threadhijacker.exe /crash:av /tid:[thread id of service] /debugpriv It inject Access Violation to service and crash it, this cause cpu rich 100% and a dw20.exe process run in task ...

Bucket ID 8, event type

717 byte By ClausBrod at 2008-2-23
Hi all,on my Vista system, I generated a lot of crash reports using WER-aware code (i.e. code which explicitly uses WerReportCreate() and WerReportSubmit()). When I look at those crash reports in the Problem History window, I find that many of those crash reports have a bucket ID of 8. This ...

Bucket ID 8

717 byte By ClausBrod at 2008-2-22
Hi all,on my Vista system, I generated a lot of crash reports using WER-aware code (i.e. code which explicitly uses WerReportCreate() and WerReportSubmit()). When I look at those crash reports in the Problem History window, I find that many of those crash reports have a bucket ID of 8. This ...

"Cabs requested" icon

1510 byte By ClausBrod at 2008-2-22
Hi,a number of the crash reports we're seeing is marked with the "Cabs requested" icon (cab icon with a little clock in it). The documentation says that this icon means that ".cab data has been requested and is not yet ready for download".I'm not quite sure how I should ...

How to configure CER with no dialog?

683 byte By JohnBrown at 2008-2-21
I just tried to configure my XP SP2 workstation to send crash reports to a CER file share such that no dialog box would be presented. It didn't work as expected. ReportFault returned frrvErrNoDW and no crash report showed up in the file share. I have the 'Configure Error Reporting' policy ...

ReportFault() vs. WerReportCreate/WerReportSubmit() on Vista

1797 byte By ClausBrod at 2008-2-20
Hi all,I'm experimenting with the available APIs for error reporting. On XP systems, I'm using ReportFault(), which seems to work as expected- it displays the WER dialogs, sends data to the Winqual site (including minidump data), launches a debugger when asked for by the user etc. Is this the ...

Does Winqual accept WER reports from Vista systems?

810 byte By ClausBrod at 2008-2-19
Hi all,we recently registered for the Winqual site. Reports are coming in about crashes in our application which occur on Windows XP systems, so it seems like the whole registration process worked as expected.However, we also ran our application (same version as on XP) on Vista, and provoked ...

Heap dump (dmp) in cabinet file

444 byte By paso at 2008-2-18
I have configured the error reporting so that the reports are stored on a shared volume iso being sent to Microsoft. When the crash occurs I can see that there is not only a mdmp file but also a hdmp file on the temp directory. Howerver the cabinet file on the local share does not contain the ...

How to configure CER with no dialog?

685 byte By JohnBrown at 2008-2-17
I just tried to configure my XP SP2 workstation to send crash reports to a CER file share such that no dialog box would be presented. It didn't work as expected. ReportFault returned frrvErrNoDW and no crash report showed up in the file share. I have the 'Configure Error Reporting' policy ...

How can I see the stack trace from the .mdmp file? [CLR version]

3403 byte By Vedratna at 2008-2-16
Hi can any one tell me what to do? I have also tried it from the very begining as described earlier in this post. After getting another fresh crashdump from WER I have opened it in windbg; gives me following verbose output: Microsoft (R) Windows Debugger Version 6.6.0007.5Copyright (c) ...

How can I see the stack trace from the .mdmp file?

3403 byte By Vedratna at 2008-2-15
Hi can any one tell me what to do? I have also tried it from the very begining as described earlier in this post. After getting another fresh crashdump from WER I have opened it in windbg; gives me following verbose output: Microsoft (R) Windows Debugger Version 6.6.0007.5Copyright (c) ...

How can I see the stack trace from the .mdmp file?

1376 byte By Vedratna at 2008-2-15
hi, everbody we have recently created account in winqual and also successfully mapped our product over there. We also receive some error reports(buckets) in it. We have downloaded some of them in form of cabinet file. After extracting it we get the file having extension of .mdmp. I have opened ...

Why would I see what appears to be someone elses crash in my WER Software list views on Winqual?

6008 byte By JasonHardester-MSFT at 2008-2-15
Lately I have seen a few emails to WERPASUP@microsoft.com from ISVs using WER for Software asking why they are seeing crashes in processes that are not their own. I thought that this question would make an excellent post. The answer is simple, but first a bit of background... File mapping ...

Answer Re: Error Report processing delay

1159 byte By brokenn at 2008-2-15
Hi, I've signed up for WER and done some of the important steps by now: 1. Obtained Verisign ID 2. Setup a proxy caching Symbol Store to hold our symbols and also cache the msdl ones. 3. Source indexing on all my binaries to automatically extract the correct source code from svn for the ...

Error Report processing delay

1159 byte By brokenn at 2008-2-15
Hi, I've signed up for WER and done some of the important steps by now: 1. Obtained Verisign ID 2. Setup a proxy caching Symbol Store to hold our symbols and also cache the msdl ones. 3. Source indexing on all my binaries to automatically extract the correct source code from svn for the ...

How can I see the stack trace from the .mdmp file?

1376 byte By Vedratna at 2008-2-14
hi, everbody we have recently created account in winqual and also successfully mapped our product over there. We also receive some error reports(buckets) in it. We have downloaded some of them in form of cabinet file. After extracting it we get the file having extension of .mdmp. I have opened ...

Corrupted Error Report?

1546 byte By Optical10 at 2008-2-14
Hello Whenever computer recovers from a serious error after restarting the Windows error report is corrupted so I get this message in the Explorer responds page, “Corrupted Error ReportUnfortunately, the error report you submitted is corrupted and cannot be analysed. Corrupted error reports I ...

Need info on Hits vs Cad ID's

419 byte By DESSCI at 2008-2-13
Can I get information on why the total hits on an event would say 2 and when clicking the CABS link to download, it shows more than two CABs to download? What is the difference between the total hits for the event and amount of CAB ID's avaialble to download? What does each CAB ID ...

Using WER and clrstack -p

530 byte By Shinmen at 2008-2-13
Hi,I've managed to get WER up and running and downloaded some cab files for my test application. I was hoping the functionality you would get from these mdmp files would be similar to a normal minidump. Although I can get the stacktrace using !clrstack, what I really want is !clrstack -p which ...

Wording of Response web pages is different to specified text

4289 byte By MarcusOgden at 2008-2-12
Hello,I'm working on a prototype application using Windows Error Reporting, and right now I'm trialling Responses. I'm trying to understand why the wording on the web page I see (after submitting an error report for an event that I've registered a Response for) is completely different from ...

Can WER File Mapping ignore application version numbers?

1044 byte By ChrisPeterson(Perpetual.com) at 2008-2-11
My team has just integrated WER into our application. It is working correctly and we have found (and fixed) some surprising crashes! We're very happy about that. :-DOur only problem/complaint is updating the WER File Mapping. Is there any way to tell WER File Mapping to automatically collect ...

Welcome to this forum.

3835 byte By SaarPicker-MSFT at 2008-2-10
Welcome to the Windows Error Reporting for ISVs forum. Our goal is to assist Independent Software Vendors find and correct application faults. Please ask any questions you may have about error collection (user- & kernel-mode) and reporting via the http://winqual.microsoft.com site. New ...

Wording of Response web pages is different to specified text

4289 byte By MarcusOgden at 2008-2-10
Hello,I'm working on a prototype application using Windows Error Reporting, and right now I'm trialling Responses. I'm trying to understand why the wording on the web page I see (after submitting an error report for an event that I've registered a Response for) is completely different from ...

Corrupted response!

1111 byte By strickz at 2008-2-8
I have one response that appears to be corrupted in some way!It is a "Product Upgrade" response and I had set the version filter to 1.0.0.0 - 3.3.1.0. However, the response also got mapped to the latest version (3.3.5.0). How can this be? As you can imagine, the impact of this can be ...

Corrupted response!

1111 byte By strickz at 2008-2-8
I have one response that appears to be corrupted in some way!It is a "Product Upgrade" response and I had set the version filter to 1.0.0.0 - 3.3.1.0. However, the response also got mapped to the latest version (3.3.5.0). How can this be? As you can imagine, the impact of this can be ...

Can WER File Mapping ignore application version numbers?

1044 byte By ChrisPeterson(Perpetual.com) at 2008-2-7
My team has just integrated WER into our application. It is working correctly and we have found (and fixed) some surprising crashes! We're very happy about that. :-DOur only problem/complaint is updating the WER File Mapping. Is there any way to tell WER File Mapping to automatically collect ...

Why I can''t get my crashes in winqual account?

17058 byte By NikolaiBochkarev at 2008-2-7
Hi! Continue working with WER Api in Delphi Part I "Some questions about WER "I I try to integrate WER support in delphi application and write own exception process based on WerReportCreate and WerReportSubmit functions. I'm raise exception, get right Bucket ID (50248784) and view ...

Debugging MDMP files for .NET application

613 byte By MarcusOgden at 2008-2-7
Hi, I'm working on a prototype .NET 2.0 Windows Forms application that uses Windows Error Reporting. I've downloaded some MDMP files from my application's Managed Crash error events on the Winqual website, and I have the application's original .NET EXE, DLL and PDB files. What do I need ...

Why I can''t get my crashes in winqual account?

17058 byte By NikolaiBochkarev at 2008-2-7
Hi! Continue working with WER Api in Delphi Part I "Some questions about WER "I I try to integrate WER support in delphi application and write own exception process based on WerReportCreate and WerReportSubmit functions. I'm raise exception, get right Bucket ID (50248784) and view ...

Why I can''t get my crashes in winqual account?

17058 byte By NikolaiBochkarev at 2008-2-6
Hi! Continue working with WER Api in Delphi Part I "Some questions about WER "I I try to integrate WER support in delphi application and write own exception process based on WerReportCreate and WerReportSubmit functions. I'm raise exception, get right Bucket ID (50248784) and view ...

Why I can''t get my crashes in winqual account?

17058 byte By NikolaiBochkarev at 2008-2-6
Hi! Continue working with WER Api in Delphi Part I "Some questions about WER "I I try to integrate WER support in delphi application and write own exception process based on WerReportCreate and WerReportSubmit functions. I'm raise exception, get right Bucket ID (50248784) and view ...

Windows Error Reporting - handling unanticipated errors

396 byte By JohnBlight at 2008-2-5
For Vista certification, is any handling of unanticipated errors prohibited (other than throwing them)? Let's say an application has to process a large number of files. If an unanticipated error occurs when processing one of those files, I wouldn't want that to prevent the application from ...

Spooler error 1068

3265 byte By Terminator484 at 2008-2-5
I have been all over hell and high water trying to find some way to fix this error, but alas, my efforts have been fruitless; so here I am.The Situation:After moving about a week ago, I just got around to re-attaching my printer (a Lexmark X1185). I then discovered that my computer (Windows XP ...

Spooler error 1068

3265 byte By Terminator484 at 2008-2-4
I have been all over hell and high water trying to find some way to fix this error, but alas, my efforts have been fruitless; so here I am.The Situation:After moving about a week ago, I just got around to re-attaching my printer (a Lexmark X1185). I then discovered that my computer (Windows XP ...

What are the main parameters of my application on winqual account?

1904 byte By NikolaiBochkarev at 2008-2-4
Hello! I'm build my app with ver (for example 5.0.0.0), map my main .exe with Microsoft Product Feedback Mapping Tool and upload .xml file on WinQual account! Do I need to repeat to map my .exe and upload .xml file after rebuild my appliaction (after some chage)? What are the main ...

Windows Error Reporting - handling unanticipated errors

396 byte By JohnBlight at 2008-2-4
For Vista certification, is any handling of unanticipated errors prohibited (other than throwing them)? Let's say an application has to process a large number of files. If an unanticipated error occurs when processing one of those files, I wouldn't want that to prevent the application from ...

Windows Error Reporting - handling unanticipated errors

396 byte By JohnBlight at 2008-2-4
For Vista certification, is any handling of unanticipated errors prohibited (other than throwing them)? Let's say an application has to process a large number of files. If an unanticipated error occurs when processing one of those files, I wouldn't want that to prevent the application from ...

What are the main parameters of my application on winqual account?

1904 byte By NikolaiBochkarev at 2008-2-3
Hello! I'm build my app with ver (for example 5.0.0.0), map my main .exe with Microsoft Product Feedback Mapping Tool and upload .xml file on WinQual account! Do I need to repeat to map my .exe and upload .xml file after rebuild my appliaction (after some chage)? What are the main ...

Spooler error 1068

3265 byte By Terminator484 at 2008-2-3
I have been all over hell and high water trying to find some way to fix this error, but alas, my efforts have been fruitless; so here I am.The Situation:After moving about a week ago, I just got around to re-attaching my printer (a Lexmark X1185). I then discovered that my computer (Windows XP ...

Error message on startup of WindowsXP-SP2

3678 byte By allie922 at 2008-2-2
Every couple weeks when I startup my computer, I get a BLUE SCREEN with the error message in white text relating to the driver vsdatant.sys device driver. It also says something about physical memory dump and if I continuously get this message there could be a problem. But I just restart the ...

Windows Error Reporting - handling unanticipated errors

396 byte By JohnBlight at 2008-2-2
For Vista certification, is any handling of unanticipated errors prohibited (other than throwing them)? Let's say an application has to process a large number of files. If an unanticipated error occurs when processing one of those files, I wouldn't want that to prevent the application from ...